terms and conditions

The terms ‘we’, ‘us’ and ‘our’ refer to Rock & Ride der M.W., operating under the brand name Rock x Ride.

Rock & Ride der M.W.operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Rock & Ride der M.W. is powered by Shopify, which enables us to provide the Services to you. The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Our Products

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Section 3 - Orders

When you place an order, you are making an offer to purchase. Rock & Ride der M.W. reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Rock x Ride confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Rock & Ride der M.W. may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made. Your purchases are subject to return solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 - Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Section 5 - Shipping and Delivery

We are not responsible for delivery delays caused by shipping carriers, customs procedures, or events beyond our reasonable control. Delivery times are estimates and not guaranteed. This does not affect your statutory rights in case of excessive delivery delays under applicable consumer protection laws.

Section 6 - Gift Cards

Gift cards can be purchased through our online store and may be used by the purchaser or transferred to another person. To redeem a gift card, the gift card code must be entered at checkout during the payment process. Gift cards are valid for a period of twelve (12) months from the date of purchase, unless a longer validity period is required by mandatory law. Gift cards cannot be exchanged for cash and cannot be refunded, except where required by applicable law. If an order paid with a gift card is refunded, the refunded amount will be credited back to the same gift card and can be used again within the original validity period. If an order was paid using both a gift card and another payment method, any refund will first be credited back to the gift card up to the amount originally paid with the gift card, and any remaining amount will be refunded to the original payment method used.

Section 7 - Intellectual Property

All content available on the Services, including but not limited to trademarks, brand names, logos, text, images, graphics, product descriptions, product reviews, videos, audio content, and the overall design and layout of the website, is the property of Rock & Ride der M.W. or its licensors and is protected by applicable intellectual property laws.You are permitted to access and use the Services for your personal, non-commercial use only. You may not copy, reproduce, modify, distribute, publish, transmit, display, or create derivative works from any content on the Services without our prior written consent. Nothing in these Terms grants you any license or right to use our trademarks, logos, brand names, or other proprietary content, except as strictly necessary to use the Services for their intended purpose. Any unauthorized use of the Services or its content may violate copyright, trademark, and other applicable laws and may result in legal action.

Section 8 - Optional Tools

As part of the Services, we may provide access to tools or services operated by third-party providers (for example, payment providers, shipping services, tracking tools, or marketing services). We do not control these third-party tools and are not responsible for their content, functionality, or data processing practices. The use of such third-party services is subject to the terms and privacy policies of the respective providers. We provide access to these tools only as a convenience and do not make any warranties or guarantees regarding their availability, accuracy, or performance, except where mandatory consumer protection laws apply. We are not liable for issues caused solely by third-party services that are outside of our reasonable control. This does not affect your statutory rights. We may introduce new features or services in the future, which will also be considered part of the Services and subject to these Terms.

Section 9 - Third-Party Links

Our Services may contain links to websites or services operated by third parties, or may include embedded content or functionality provided by third parties. We do not control these third-party websites and are not responsible for their content, accuracy, availability, or data protection practices.

When you follow a link to a third-party website, their own terms and privacy policies apply. We are not responsible for any loss or damage arising from your use of third-party websites or services, unless such damage is caused by our own fault or negligence. This does not affect your statutory consumer rights. Before engaging in any transaction or interaction with third-party services, we recommend that you carefully review their terms and policies. Any complaints, claims, or questions regarding third-party products or services must be directed to the respective third-party provider.

Section 10 - Relationship with Shopify

Rock x Ride is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Rock & Ride der M.W. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Rock & Ride der M.W. , including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Rock & Ride der M.W.

Section 11 - Privacy Policy

Rock & Ride der M.W. is the data controller responsible for the processing of your personal data in connection with the Services. All personal data collected through the Services is processed in accordance with our Privacy Policy, which explains what data we collect, for what purposes, and on which legal basis under the General Data Protection Regulation (GDPR). Our online store is technically operated on the Shopify platform. Shopify provides the technical infrastructure that allows us to host the website and process orders. In this context, Shopify processes certain personal data on our behalf as a data processor. Personal data may also be processed by other service providers acting on our behalf, such as payment service providers, shipping and logistics partners, IT and marketing service providers. Some of these service providers may be located outside the European Union. In such cases, data transfers are carried out in accordance with applicable data protection laws and safeguarded by appropriate legal mechanisms, such as standard contractual clauses approved by the European Commission. Further details about how your personal data is processed and about your rights under data protection law can be found in our Privacy Policy.

Section 12 - Feedback

If you submit reviews, comments, suggestions, ideas or other content to us (“Feedback”), you grant Rock & Ride der M.W. a non-exclusive, royalty-free, worldwide license to use, reproduce, publish and display such Feedback for the purpose of operating, improving and promoting our Services, including marketing and customer communication. This license is limited to what is necessary to operate and promote our business and does not affect your ownership of your content. You confirm that you own the rights to the Feedback you submit or that you have obtained all necessary permissions to provide such content, and that your Feedback does not infringe the rights of third parties, including intellectual property or privacy rights. We are not obliged to publish, maintain, or respond to any Feedback and reserve the right to remove or moderate Feedback that is unlawful, misleading, offensive, or violates these Terms or applicable laws. You are responsible for the content and accuracy of any Feedback you submit. We are not responsible for statements made by customers or third parties in reviews or other user-generated content, unless required by applicable law. Nothing in this section limits your rights under data protection law or other mandatory consumer protection regulations.

Section 13 - Errors, Inaccuracies and Omissions

We strive to ensure that all information on the Services is accurate and up to date. However, in rare cases, errors or inaccuracies may occur, including in relation to product descriptions, prices, promotions, shipping costs, delivery times, or availability. We reserve the right to correct such errors and to update information where necessary. If a material error has occurred that significantly affects the terms of the contract (for example, an obvious pricing error or incorrect product information), we reserve the right to cancel the affected order. In such cases, we will inform you as soon as possible and provide a full refund of all amounts paid. If the goods have already been delivered and the contract is cancelled due to such a material error, you agree to return the goods to us upon request. We will cover the reasonable return shipping costs in this case. Minor errors that do not materially affect the contract do not give us the right to cancel confirmed orders, in accordance with applicable consumer protection laws.

Section 14 - Prohibited Uses

The Services may only be used for lawful purposes and in accordance with these Terms. You must not use the Services for fraudulent or unlawful activities, provide false or misleading information when placing orders, interfere with the proper functioning or security of the website, or infringe our intellectual property rights. You must not use automated systems or software to access, monitor, or extract data from the website without our prior consent, and you must not purchase products for unauthorized commercial resale. Any misuse of the Services that may harm the operation of the website, our business, or other users is prohibited. We reserve the right to restrict or terminate access to the Services in cases of misuse, without affecting any statutory consumer rights you may have.

Section 15 - Termination

We may restrict or terminate your access to the Services if there is a legitimate reason to do so, in particular in cases of misuse of the Services, violation of these Terms, fraudulent activity, or unlawful behavior. Termination will not affect orders that have already been confirmed, nor will it affect any statutory rights you may have as a consumer. You remain responsible for any outstanding payment obligations arising from orders placed prior to termination. Provisions of these Terms which by their nature are intended to survive termination, including Intellectual Property, Limitation of Liability, Governing Law, and Privacy and Data Protection provisions, shall remain in effect after termination.

Section 16 - Disclaimer of Warranties

The information provided on the Services is intended to be accurate and up to date. However, we do not guarantee that all content on the website is free from minor errors or always fully complete. This does not affect your statutory rights in relation to purchased products. All products sold through the Services are subject to the statutory warranty rights provided under applicable consumer protection laws. Nothing in these Terms limits or excludes your legal rights in case of defective goods, including your right to repair, replacement, price reduction, or refund where applicable. We do not guarantee that access to the Services will be uninterrupted or error-free, or that the website will always be available at all times. Temporary technical disruptions may occur due to maintenance, system updates, or circumstances beyond our reasonable control. Except where mandatory consumer protection laws apply, we do not provide additional commercial warranties unless explicitly stated in writing.

Section 17 - Limitation of Liability

We are liable without limitation in cases of intent or gross negligence and for damages resulting from injury to life, body, or health. In cases of slight negligence, we are liable only for the breach of essential contractual obligations, and liability is limited to the typical and foreseeable damage at the time of contract conclusion. We are not liable for damages resulting from improper use of the products, normal wear and tear, or failure to follow care and usage instructions. We are not liable for temporary unavailability of the Services or technical disruptions that are beyond our reasonable control, including interruptions caused by maintenance, system updates, or third-party service providers, provided that we have taken reasonable measures to minimize such disruptions. Nothing in these Terms limits or excludes liability where such limitation is not permitted by applicable law, including mandatory consumer protection regulations.

Section 18 - Indemnification

You agree to indemnify Rock & Ride der M.W. against claims made by third parties that arise directly from your unlawful use of the Services or from your violation of these Terms, provided that such claims are caused by your own fault. This includes, in particular, cases where you infringe the rights of third parties, misuse the website, or provide unlawful or misleading information in connection with the Services. This indemnification obligation does not apply if the claim is caused by our own actions, by defects in the products, or by circumstances for which we are legally responsible. We will inform you promptly of any such third-party claim and will not settle any claim in a way that imposes obligations on you without your prior consent, unless such settlement is required by law. Nothing in this section limits or affects your statutory rights as a consumer.

Section 19 - Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced, to the extent legally possible, by a valid provision that most closely reflects the original intention and economic purpose of the invalid provision.

Section 20 - Waiver; Entire Agreement

If we do not immediately enforce any right or provision of these Terms, this does not mean that we waive such right or provision in the future. These Terms, together with the policies referenced herein, constitute the entire agreement between you and Rock & Ride der M.W. regarding the use of the Services and replace all prior agreements or understandings relating to the same subject matter, whether oral or written. Nothing in this section limits or affects your statutory rights as a consumer.

Section 21 - Assignment

You may not transfer or assign your rights or obligations under these Terms to another person without our prior written consent, unless such transfer is permitted by mandatory law. We may transfer or assign our rights and obligations under these Terms to another company in connection with a business transfer, restructuring, or sale of the business, provided that this does not reduce your rights under these Terms or under applicable consumer protection laws. In such cases, your contractual rights and obligations will continue to apply to the new operator of the Services.

Section 22 - Governing Law

These Terms and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of Italy, without regard to its conflict of law provisions. If you are a consumer residing in the European Union, this choice of law does not deprive you of the protection afforded to you by mandatory consumer protection laws of your country of residence. You may therefore also benefit from the legal rights granted to you under the laws of your home country. For customers who are not consumers within the meaning of EU consumer protection laws (for example, business customers), the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms and the use of the Services shall be the competent courts at the registered office of Rock & Ride der M.W. in Italy. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Section 23 - Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 24 - Changes to Terms of Service

You can review the most current version of these Terms at any time on this page. We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or the Services we offer. If we make material changes that affect your rights or obligations, we will inform you in advance in a reasonable manner, for example by posting a notice on our website or by email where required by law. The updated Terms will apply from the effective date stated in the notice. Your continued use of the Services after that date will be considered acceptance of the updated Terms, unless you object or stop using the Services where such right is granted under applicable consumer protection laws. Nothing in this section limits your statutory rights as a consumer under applicable law.

Section 25 - Contact Information

Questions about the Terms of Service should be sent to us at info@rockandride.store.

Last update: January 2026